HAMPERS: RETURNS & REFUNDS
In the unlikely event that a hamper item/s is faulty or damaged on delivery, we will either refund or resend the product. The complaint should be lodged with us within 48 hours of receipt of the faulty item. A refund, where applicable, will be made no later than 30 days after notifying us.
GIFT STORE ITEMS: Unwanted / Unsuitable Goods - Your Rights To Cancel An Order
Unwanted or unsuitable goods can be returned within 14 days of receipt, once the goods are in perfect condition and in their original packaging. Prior to returning the item, please contact us to receive a Product Return Code. This code should be included with the returned item. We recommend you use a reliable courier service to return the goods.
In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), perishable goods (including food hamper items) or customised goods made according to custom specifications (i.e. personalised gifts) may not be returned. We are unable to exchange/refund some items such as earrings, grooming products, bath products etc, due to hygiene and safety reasons.
GIFT STORE ITEMS: Faulty Goods
Faulty goods may be returned to us within 30 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.